ICM signs deal with HMRC

The Debt Management and banking (DBM) Directorate in HM Revenue and Customs has recently signed a partnership agreement with ICM to help deliver best practice in credit management.

DMB is responsible for HMRC’s incoming cash flow, including overdue payments and returns. It is a diverse business of some 10,000 people in more than 150 offices across the UK, collecting and accounting for payments for a wide range of taxes and duties including PAYE, VAT, Corporation Tax, Self Assessment and Tax Credits.

Gabs Makhlouf, head of DMB explains: “Our vision is to become the benchmark organisation of its kind, in both public and private sectors, in the UK and elsewhere. I believe we can improve the way DMB works as an organisation, enhance our operational business process and our people, at all levels, in acquiring and applying new skills and knowledge. ICM can help us to achieve our vision by sharing with us their specialist expertise and knowledge.”

“DMB is looking for innovative and imaginative solutions to help overcome the challenges faced in achieving goals, “ says Philip King, Director General of the ICM. We believe that The Institute of Credit Management, with it’s unique role within the credit profession, is ideally placed to help HMRC, offering a range of services, including training, qualifications, education, and networking, as well as its technical advisory service. “For our part, we will benefit by being seen to be creating a credible working relationship with a major public sector department that we hope will deliver genuine advantage to both sides.”

The Announcement comes shortly after the launch of ICM Online Services (icmOS), a range of dynamic and on-demand training over the web being provided to empower the credit community through an exclusive agreement between the Institute of Credit Management (ICM) and the interactive learning company CICCWORLD.

Under the ‘icmOS’ brand, the objective is to deploy a series of web-enabled training modules to the benefit of ICM Members and non-Members alike including: ‘Benchmarking and tracking tools’; ’Training needs evaluators and assessments’; and a ‘Fully integrated e-learning centre’, presenting exciting multi layered content using the latest media broadcast technology.