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Shell
 

With a workforce of 100,000 people spread across 130 countries and a highly fragmented credit organisation, Shell appointed consultants to optimise the professionalism of the credit management function. This resulted in the 'One Credit Learning' competence framework. ICM and CICCWORLD deployed a bespoke version of the icmOS suite of learning products which is now being used, live and on demand by hundreds of people worldwide, including training to develop non credit professionals (Customer Service, Sales, Sales Support etc). 'One Credit Learning' is recognised as best practice by Shell Learning and Finance.

 

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